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Complaints

If something has gone wrong, we want to put it right.

Email hello@hirenza.com or call 0330 043 9543 (Monday to Friday, 9:30am to 5:30pm).

  1. 1. Tell us

    Email us with "Complaint" in the subject, or call us. Say what happened, when, and what you'd like us to do.

  2. 2. We acknowledge it within 2 working days

    You'll get the name of the person looking into it.

  3. 3. We reply in full within 8 weeks

    Most complaints are resolved much sooner. If we need longer, we'll tell you why and when to expect an answer.

  4. 4. Not happy with the answer?

    Ask for it to go to the founder, Mehmood Rajoka, who will review it personally.

Hirenza is a trading name of Expedius Limited, a company registered in England and Wales (no. 15038912). Registered office: 64 Yardley Green Road, Birmingham, B9 5QE.